You should now be able to move the cursor around using your finger or pen. I have brought your issue to the attention of an appropriate team within HP. - last edited on Fdisk: My name is Stephen. Part Number: NX.HUVEK.002. At the bottom, click "Reset sync." Chaos Brakor. But the idea of hundreds of students having to store and manage external mice is enough to give me nightmares, so we don't think that's a workable solution. When updates successfully, Restart the computer. Check for the mouse settings. I don't know whether this problem is unique to HP devices or affects all Chromebooks. However, these Chromebooks were purchased with only a one year warranty which expired a year and a half ago, which is why I'm not pursuing repair through that channel. The good news is that updating your Chrome browser is an easy task. Free shipping for many products! Ask the community. You can find this option in PC Settings (Metro Control Panel). The trick is to remain patient, please. Acer Community User Agreement. Traffic on JustAnswer rose 14 percent.and had nearly 400,000 page views in 30 days.inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent. There are 4 options: Click on the time section at the bottom right -> select the Power icon. This will allow you to close any open programs that may be causing issues with your mouse pointer. As I sit here on my Acer Chromebook 15 looking for solutions to the same problem, I'm getting the feeling it's not really a Dell specific issue. Please ensure to run Windows updates also. Won't even mention how loud my fan is. Perform a hard reset. Thanks for the tip. 4. Simply hitting Ctrl+Option brings back the mouse cursor. 4-1. The problem always comes back on Dell hardware. Select your language settings Use the "Language" drop-down list to choose your default language setting. Now click on " Change PC settings " option given at the bottom. Slide the " Change Pointer Size " slider up or down a bit using the arrow keys and check to see if the issue persists. Using an Acer Chromebook CB5-132T. Please look for a private message from an identified HP contact. Now disable it and enable it again. As soon as it detects the hardware, either an external mouse or the internal trackpad, the cursor returns. Click on Additional mouse settings to open the Mouse Properties window. some reasons which could cause the mouse cursor to disappear on a laptop screen might be either of the following: Follow these fix-it steps to solve the mouse cursor or pointer disappearing on the Acer laptop. The Acer Chromebook 315 comes in two flavours: one powered by AMD and the other by Intel. Let me know if you found the fix because I have the same issue. Select your language settings Use the "Language" drop-down list to choose your default language setting. If it appears disabled, click on Enable Device. You are telling me that HP won't support a problem on its own hardware? 5.0 out of 5 stars Necesitas quitarte el chip de windows y aprender a usarla. To fix any issues related to your touchpad, try restarting your computer and pressing F2 during startup. Scroll down to the bottom of the list and click on Enable Touchpad. This help content & information General Help Center experience. Scroll down until you reach the Device Settings section. Ever since the last Chrome OS update (I have an Acer Chromebook) my cursor has disappeared frequently. In this video, I will show you guys how to fix Mouse Cursor not Disappearing in your Google Chrom Windows 10. Sometimes, uninstalling the drivers can solve the problem. The Chromebook 15 comes packed with an Intel Pentium N4200 processor, 4GB of memory, and 32GB of flash storagedouble the RAM and onboard storage of cheap minimalist . Since you have "hundreds of students" with these products, your school or educational facility should have a dedicated Technical Account Manager. Thank you, Robert. To fix either problem, simply unplug the mouse from your Acer laptop and plug it back in again. Now turn off the mouse. Search. Restarting can fix many computer problems . Check for the mouse settings. Try pressing the Fn + F7 key combination and see if that helps. My aim is to answer all your tech and gadget related questions in one, easy-to-navigate, website. Then, expand Display adapters and look for anything related to touchscreen devices. Chromebook Shelf Disappears. It might not make sense to Restart the laptop. Sometimes a simple PC reboot can solve this annoying problem right away. Donation: www.paypal.me/TricknologyNote:- Pleas. Good luck. Whatever the reason, try these five solutions to get your cursor back on the screen. The ctrl key, arrow key, Enter key, and spacebar key comes in handy while navigating your laptop through the keypad without a mouse or mouse pointer. Reviewed in Mexico on May 23, 2019. There's just an absolute huge need for mobile computing these days. You stated you had an issue with your cursor disappearing and rebooting helped. Select the Restart option from the list. You may have accidentally pressed the Fn key + F1 or Fn key + F2 keys. If youve ever had trouble getting your touchpad working properly, then youll appreciate this tutorial. Laptop Tech Support: 1: May 22 . Reset the hardware. But if this wont work, you can still try the other solutions listed below. How to turn it off? It'll open Metro Control Panel or PC Settings page. Step 2: The screen dims, and a pop-up appears. Mouse Cursor Freezing, Slow, Disappearing On Chromebook FIX [Tutorial]You can use your Chromebook's touchpad to right-click, switch between tabs, and more. ( beware any local data on the device would be erased ) Click on 'Yes' to accept my comment as answer Edit:- If its not helping then try pressing Fn + F3 or Fn + F5 or Fn + F9 or Fn + F11 keys. You could always use your keypad to navigate various apps and configure the settings. Whatever the reason, try these five solutions to get your cursor back on the screen. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. There, youll find options related to the mouse. Check to see if the issue is fixed now. H. Im not sure - Answered by a verified Laptop technician . Aug 28, 2016. Similar threads. By using this site, you accept the. No response. Thank you so much. One person found this helpful. Patrick Johnson is a tech enthusiast & blogger; currently living in Florida, United States. Select Settings . I've seen people say to turn off hardware acceleration but there is no setting for this, even under Advanced, in . Turn off the device, press and hold the refresh key and power button at the same time. There is no specific reason for the cursor disappearing from the Acer laptop screen. Model Name: Acer Chromebook Spin 311 CP311-3H. Here are some fix-it problem solvers that you can follow to make sure that your Acer laptops touchpad issues can be fixed. Search. Right-click on the device and select Uninstall. Got the chromebook in mid january and was working perfectly until today. I have an AcerChromebook 14. The keys do not seem to be working. I actually am the TAM and I have all the warranty information. Click the Power Off button. Press and hold the [Power button] until the device power off, then power it on again. Automatically click objects on your Chromebook. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. Press and hold the Power button until the Chromebook turns off, give it a full minute, then turn it back on. Check documents on compatibility, FAQs, upgrade information and available fixes. Part Number: NX.HUVEK.002. All of sudden my cursor disappeared and my touchpad will not recover it. Acer Chromebook 714 CB714-1WT- Check to see if the issue is fixed now. Is Fitbit Inspire 2 Water Lock? Ever lose track of your mouse pointer via Mission Control! Acer laptop users do face the cursor disappearing issues. ; Press and hold the Power button until you see a menu to Power off or . It does this by recognizing your system and finding the correct drivers for it automatically. There are 4 options: Click on the time section at the bottom right -> select the Power icon. By using this site, you accept the . They should acknowledge this issue and offer a return policy on this hardware - but they won't. If you cannot diagnose the problem, do not worry. 3. This may be the cause of touchpad issues on a Samsung Chromebook. Yes No The opinions expressed above are the personal opinions of the authors, not of HP. Press the Fn key and the f6 or f7 key (the function button with a touchpad icon) at the same time on your laptop keyboard. Please call our technical support at 800 474 6836. ; Press and hold the Power button for 3 seconds. They did not even try to figure out that it might be a hardware problem - just immedately dismissed the problem and placed the blame on Google. 03-07-2017 Here's how: Open Device Manager. Edit:- If its not helping then try pressing Fn + F3 or Fn + F5 or Fn + F9 or Fn + F11 keys. 2. Any ideas what could be causing the issue with the 11 model? I can hear the left/right clicks but nothing happens. The Chromebook basically thinks it has no mouse or trackpad installed, so it removes the cursor. Now! This is a common problem among Acer laptop users. Question HP Stream 14 Laptop hitting keys and enabling/disabling things by itself. 2. Acer Chromebook Spin 514. Check the Chromebook manual. Please ensure to run Windows updates also. Now press Alt+F4. Normal behavior is to only display the cursor for mouse movements, which you don't really have with the touch screen. There could be many reasons behind the cursor disappearing on the Acer laptop, but first, consider updating the drivers before moving to other specific options for troubleshooting. The clicking of the trackpad still turns the computer on but the cursor on screen has disappeared. 12:56 PM The trick is to remain patient, please. What to do if the shelf (black bar) is missing from your Chromebook: It may be hidden. Hit the three dots in the top right corner of your screen. In fact, plugging in an external mouse fixes it as long as the mouse stays plugged in. You may also try reinstalling the operating system if you havent done that already. At the beginning the cursor has disapparead and re-appeared with no reason. Edit:- If its not helping then try pressing Fn + F3 or Fn + F5 or Fn + F9 or Fn + F11 keys. What to do if the shelf (black bar) is missing from your Chromebook: It may be hidden. An Unplugged Performer. If that doesnt work, youll need to download and install updated drivers. There is clearly a problem with the touchpad and HP refuses to acknowledge it. can't register my device. Sign in or register to get started. Use the built-in screen reader. Didn't even try to see if there was something wrong with the machine itself. Select Check for. Know Here. Click on [Browse as Guest] at the . Whether it's to conduct your remote school class and change from bed to desk to living room couch; or you want to enjoy your next zoom meeting in your backyard in your hammock. Use a braille device with your Chromebook. In fact, plugging in an external mouse fixes it as long as the mouse stays plugged in. You said, " (I heard it causes data loss, and some things are irreplacable)" Stop what you are doing and get those files backed up to Drive or external media. When you plug in the mouse again or try using it again, the laptop will configure the drivers and set it up. Why does the cursor disappear on the Acer laptop? Or maybe there was a problem with your touchpad. Double-click on Hardware and Sound, and then select Mouse and Touchpad. One of the few reasons for the mouse cursor or pointer disappearing on your Acer laptop could be outdated mouse drivers. 2. Enable cursor F9 not working. . Press Enter to open the options. There are several reasons why your cursor may disappear from your computer screen. I have an HP Chromebook 14. After doing so, click on the Device Settings tab. Then turn it off. Then choose Additional Settings which opens the Mouse properties box. Step 1. 09:25 PM The model we were given to review runs on a dual-core 1.1GHz Intel Celeron N4020 processor, teamed with a . First, if youre not using a wireless mouse, you may have accidentally disconnected it from your computer. Cursor disappeared after Windows update: Laptop Tech Support: 1: Jun 24, 2017: R: Cursor freezes and sometimes disappears: Laptop Tech Support: 1: Feb 4, 2017: K: My main cursor is disappearing for no reason. Step 2: The screen dims, and a pop-up appears. Let me know if it doesn't and we'll try something else. #2 Press the fn + F6 or F7 Key at the same time and check if it works. By using this site, you accept Acer's Privacy Policy and the my mouse on my chromebook 14 disappears and it requires a bunch of reboots to get it back. The clicking of the trackpad still turns the computer on but the cursor on screen has disappeared. The touch pad should show a cursor though, as would an external mouse. Not only does the cursor disappear but the darn fan is loud (as if it is hitting the case of the chromebook). Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. The only way to fix this is the restart my chromebook, and then it happens within a few seconds/minutes of logging back in. padgett Posts: 4,446 Pathfinder Got the chromebook in mid january and was working perfectly until today. I've been having many problems with the cursor dissapearing and that sharp tap under the touchpad worked wonders. With an improved typing experience, extended battery life, and the latest connectivity features, this Chromebook easily keeps up with you and your . BitLocker was enabled on it's own and I have no key. The Chromebook 15 comes packed with an Intel Pentium N4200 processor, 4GB of memory, and 32GB of flash storagedouble the RAM and onboard storage of cheap minimalist .
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