Ubiquiti might use similar timeouts on their routers too, don't have one to test. Is there a way i can do that please help. Those are EOL, I believe firmware has been sunset for them so seems like a good time to replace/upgrade the APs. If you're not running band steering then connect the devices that are capable up to 5G and forget the 2G as needed. Or just to hide your identity on the internet. Create an account to follow your favorite communities and start taking part in conversations. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. API . A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 It may be difficult and confusing, but once you figure out it becomes super easy to setup. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. In the alert screen it just says "A client has disconnected from the network". Just to say thanks again Stephen. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. Or just the other devices on the network. Good luck and wish you the best. Tells the controller to create a backup archive that can be downloaded with download_backup() and This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Adding: consider an older more stable firmware. Return a list of all AP:s, with significant information about each. Uses the JSON interface on port 8443 (HTTPS) to communicate with a UniFi For example on a few of the Android devices, the devices get stuck in a 'Obtaining IP address / connecting to network' loop. UniFi controller says devices are disconnected but wifi works We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. ubiquiti networks Are you using the PoE injectors or PoE switch? Pings are partilly - not consistently - sucessful. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. I have a few of the subnets on different VLANs routable. This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it. How long have you had the issue? I was also wondering how to make adoption/discovery much smoother, and this article seems to be the answer. I always try to make my reviews, articles and how-to's, unbiased, complete and based on my own expierence. However, the issue seem to affect all of the units onsite, including these two. Fix UniFi Devices Disconnecting by Force Overriding Inform Host After signing in, navigate to Settings > Controller. Welcome to the Snap! Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://www.ui.com/download/unifi/unifi-ap-ac-pro. I have a system with me which has dual boot os installed. I would recommend double-checking the IP address you entered since after you click apply, theres no going back. I've been troubleshooting with Ubiquiti support literally for months with no success. I currently have to SSH to inform adoption, not practical given amount of kit I need to deploy. I'll keep trying different things and searching for a solution. devices disconnecting I love Ubiquiti's hardware, and I honestly don't believe the hardware is to blame here, but I'm open to suggestions. Hello! Otherwise everybody, who's connecting a Cloud Key this way, will ran into that problem. It will take 5 to 10 sec for the connection to built-up after which you have a secure connection to the internet through your home network. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. Client device isolation used to be referred to as "Layer 2 isolation - isolates stations on layer 2 (Ethernet) level" . I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. I can Verify the users can see the SSID Displaying but not able to connect back until I restart the units. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. All 5GHz clients remain connected with no issues on the same AP's. Changes Made:Disable Fast roamingSet First AP to Channel 3 and Second AP Channel 11Change from channel width from HT20 to HT40Split the option to combine 2.4 GHz and 5 GHzDisable All Advance Feature under Site SettingDisable DPI Scanning, Changed from DHCP to Static:Gateway\DHCP: 10.0.0.1Cloud Key: 10.0.0.9AP1: 10.0.0.4AP2: 10.0.0.6. UniFi Teleport allows you to make a VPN connection to your home network with one click. In the meantime I read something about the role of IPv6 in this matter. Not reachable means the webinterface. Sorry, but it's a little tricky with a how-to on this specific topic. This is a technology that isn't widely known about, even amongst IT professionals with significant Read More, If you're anything like me, you were excited to get your hands on the latest Windows 11 22H2 Feature Update after it was released on September 20th, 2022. Still unable to resolve the issue with two of the units. None of the switches are faulty and the Wireless connection is slow as can be.Have any of you experienced something similar, and how did you resolve it?PS: Only strange thing I have noticed so far, is that two of the units onsite are not able to complete their firmware updates. Cookie Notice This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. Running 6.5.55 and these options have moved to Settings > Network Application > Console Settings. https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten, https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. Keep in mind that the link expires after 24 hours. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. Keep in mind that you must make the controller available on both the untagged provisioning VLAN 1, as well as the new custom management VLAN as well. Disconnects a client, forcing them to reassociate. reassociate, hopefully finding a closer AP. What I would recommend, is just choose something that has relevance that doesn't actually exist. But I have had no updates about the status since then. for an option summary. It's just a consideration that needs to be taken in to account when updating the infrastructure. Roughly how many 2.4 clients are connected at the same time? Create voucher for guests. unifi This application and its related devices will no longer receive any manner of technical support, including functional and security updates. It should have a .unf extension for later restore. I am a bot, and this action was performed automatically. To be honest, I don't know. I hate using PoE injectors because I once had issues with two of my PtP system used all PoE Injectors. Next, a complete reset to factory defaults and a reprovision. When the issue occurs, does it affect all APs at the same time? This does not seem to be a time issue as they can connect anything Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Thanks for Everybody's Responses and suggestions while trying to troubleshoot the error. If nothing happens, download Xcode and try again. Should be something similar under insights on the web interface. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. Rolling The HD back to 4.3.19 has vastly improved stability and I can see the Nanos are the source of drops, looking for a better FW for those now (probably 5.43.10 or maybe a 4x). Especially not as clear with the Controller GUI refresh. I do the routing on a Sophos UTM which has multiple (virtual) adapters sitting on each different subnet/VLAN. Clients regularly disconnecting from Unifi network Hoping someone has a suggestion on how to fix this or at least troubleshoot it. Still have functioning wifi on an AP I cant manage. All subnets? I added a "LocalAdmin" -- but didn't set the type to admin. What channels are you using for each band? And what are the pros and cons vs cloud based. The following small utilities are bundled with the API: Lists the currently active clients on the networks. USG 3P not showing on devices. Happy to hear you're moving to UniFi, it's great! Once the device is provisioned and attached to the UniFi controller, you can configure it to use a different VLAN as its management VLAN. worked for me, thanks for posting. To recover from this, you will need either shell or physical access. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Or did the radios seem to go offline? What do you recommend? Understand that each setup is different, but (at least in my case), if I try to change the unifi devices to my tagged management VLAN, the controller loses contact with them., I have a system with me which has dual boot os installed. But then I need to change the inform address on every new device via ssh to "http://unifi.local:8080/inform. But "unifi" doesn't work this way, since a suffix is missing. For example "MyLAN.local" or "StephenLAN.local", and use that as an internal domain. Try changing the DTIM from default value to 3 for both 2G & 5G. Perform all pull requests against the development branch. Wouldnt it be possible to use this Teleport VPN through a GSM connection? Once I turned it off and restarted everything it was good and back to normal. So you need to create an invitation link for each device that you want to give access to. Set client alias. And yes, provisioning is all automatic, no SSHing needed. then be used to restore a controller on another machine. I tried several things to isolate the issue, but have not had any luck. This is a strange one that I believe has been happening for the past two weeks. Copy the link and send it to your mobile device for example. There isn't any pattern to discern, and it seems to happen several times per hour. In some instances you may need to connect a 5G to a 2G network for range. At this point, I'm seriously considering scrapping the whole setup and moving to another vendor. to use Codespaces. It doesn't matter if the client is an ESP8266, a Sonoff switch, an iPhone or a FireStick TV, clients disconnect then immediately connect after 20 minutes. Clients: View all connected wired and wireless clients, and adjust settings for them. I have the same, wireless and wired, disconnects without any patters, sometime every 5 min, then every 30 min. When I use inSSIDer to scan they are on two other channels. If the invitation has not been accepted yet, then you can Revoke the invitation from the Teleport settings screen. As per this link, they are on the newest version: I added a "LocalAdmin" -- but didn't set the type to admin. For whatever reason, the PoE injectors would supply power but the data would intermittently cutout or the PoE injector would have to be unplugged and plugged in again because it locked up. This topic has been locked by an administrator and is no longer open for commenting. Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? Used old AP firmware, adjusted many wireless settings. I think you are on to something. Press J to jump to the feed. 1 3 comments Best Webinar: Reduce Complexity & Optimise IT Capabilities. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. Add a new RADIUS user with this username and password. The only traffic that is allowed to be routed to the untagged provisioning VLAN 1 is traffic destined for the UniFi controller, and only the ports that are required for provisioning. Ive seen a similar issue with windows 10 and Cisco meraki where laptop with hosted network enabled keep dropping signal for no reason. Hi Team, Its been very frustrating, definitely making me think of switching networking gear. Disconnect and then immediate re-connect, there must be a firmware issue some where. I'll try turning that off. I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. . The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. I find using the A host record the easiest way to do this. This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. That is correct (the routing, VLANs, and L3 routing). I noticed the ISP routers are using the 2 GHz range as well and I requested them to turn it off to see if there is any interference from them. How complex is the setup? If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! The only way I get them back online is by restarting the controller. This happens all the time, what happens is the disconnection of the AP and the controller. Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. All we need to do is enable the feature in the UniFi Network app. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. Ubiquiti Support and Help Center . I did it my way so that any UniFi device could be plugged in to an untagged network port, and be able to be adoptable. I decided to let MS install the 22H2 build. I have checked their physical connections, inspected the switches for faults, and . There was a problem preparing your codespace, please try again. After clicking on "update" on the Switch, the CloudKey is directly connected to (via Port 8 PoE), the webinterface stuck after a while an now the CloudKey isn`t reachable anymore. first of all, thank you very much for that very helpfull post. segregated I wonder about a hardware issue. Hi Team, The dictionary contains the port_idx, portconf_id, poe_mode, & name. I am starting to think there is a conspiracy or some sort of law that prevents it. Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. Alternatively, if you do own a domain, you can use that internally as well, and just make sure you replicate the real DNS records on to your internal DNS so your external lookups function.
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