Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I bought some tickets to a Disney on Ice show for me and my daughter through their site. The company says it "provides a legit, safe and secure platform. We would like to look further into this for you. Submit a complaint and get your issue resolved. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Disgusted. Refund of ticket price. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Repeatedly asked to speak to manager and he refused. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. The company was founded in 2001. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Refunds can only be granted in the event a show is cancelled. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. People need to understand that VividSeats works against you. Yes. Reliable & Rewarding Tickets. I just want the tickets I spent my hard earned money on. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. The tickets are yours now to you have to figure out what to do. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. UNLV Rebels at Utah State Aggies 2x Football Tickets. Full refund and apology for lack of ticket delivery. I beleive he explained everything I needed to know, in detail. Thank you for sharing your feedback, Gregory. Get buying tips about Ticket Websites delivered to your inbox. We absolutely value your feedback and apologize for the stress this may have caused you. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. That means the seats were $351, not $264. We value your privacy. Mark, your concerns are absolutely matter to us and we certainly value your feedback. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Read more Comments: 0 The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I never will again. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. What kind of scam is this? Vivid charged me 78 dollars for a 30 dollar ticket. Desired outcome: Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Vivid seats has been getting scammy lately. I someone needs to hold ticket brokers responsible. They refuse to give a refund due to sending the tickets prior to showtime. Had rented a room just for this event. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats provides a "100% buyer guarantee." So what happened here? We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Unsubscribe easily. Avoid purchasing thru Vivid at all cost. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. The. I purchased tickets through you company for the September 11, 2022 Rodeo. We would love to review your order again to see if there's anything we can do to make this right for you. It asked how many tickets I wanted which I selected two. Vivid Seats goal is to safely and securely connect customers with event tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. First received an e-mail asking me to call because there was an issue. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 5.5 Total Score. Promised by 2/23. I bought tickets 2 months in advance. Vivid Seats Review Summary. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I want my $1,500 back in my bank account. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Conveniently buy and. We value your privacy. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. 2. bradsaid 1 yr. ago. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. They didn't even attempt to make it right. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These seats sell for $35.00 each. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! She says no digital. Sometimes the choice seems insufficient to customers. Nothing arrived. We are all set now and appreciate her cheerful assistance. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The market price provided by Vivid was over $500 per ticket. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. My friends and I attend several differant venues and purchase tickets online. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! I would like to warm people to avoid buying tickets through Vivid Seats. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Day of game they said only had 2 tickets available and sold my other 4. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Is this your company? I had an expensive ticket to the Garrison Keillor show at Red Rocks. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Address: 111 N. Canal Street. + the only ticket rewards program around. With 30 mins. I had listened to his show on the radio (and bought many of his books) for many years. Vivid Seats Review: Is it Legit, Reliable or a Scam? After all, I selected that I wanted "2" tickets not "1". Who Sets the Price on Vivid Seats? Could never get the tickets. Bought 6 tickets and only 4 were transferred. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. One arrived by mail with a "Lot 16" other was delivered electronically. I tried not to trip thinking I could sell them forward. He said I should post the tickets for sale. Total SCAM! I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. They are aware of this issue. Below is a collection of reviews and ratings pulled for your easy reference. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Do not use Vividseats!! Request to speak to a Vivid Seats agent. Original review: Feb. 9, 2023. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. and then vice versa on the inventory thing. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. It is a safe and secure process. If there is more I will do that as well lost time and money. The site didn't show the total of $632.10 until after I purchased the tickets. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Thank you Amanda. I found two separate listings for tickets in the same section and row. Your trust is important to us. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. "We have currently put them on 'No Rating' while they investigate the complaints and . No. We also confirm that your tickets are general admission. And, I will never refer you to any of my friends and family. It guarantees your tickets will be valid and arrive in time for the event. Yes, you get great prices on concert tickets because it is a con. The buyer is responsible for these costs. A link has directed you to this review. I paid $322.17 for 3 seats. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Vivid Seats. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. FAQ. Vivid seats is horrible. Please Refund at least $1000. We launched @recap.email and legal webhooks. He checked several times and assured me that the seats were handicap. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Its not final unless I had the tickets available which I didnt. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Thank you. Then allows the seller to change the date to the day of the event. Jeremy of Las Vegas, NV Verified Reviewer. We understand it's frustrating when events are postponed. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Recent customer reviews are positive. This is not what I paid for. I used their site this morning to purchase two tickets to a show. Anyone can write a Trustpilot review. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Over 100 million tickets sold. Yes. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. The 21st was spent on the phone trying to aquire our tickets. We use dedicated people and clever technology to safeguard our platform. 10.1K Ratings. Vivid Seats ranks 27th among Tickets sites. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Wed, 11 May, 2022 at 5:09 PM. Here are 8 tips for writing great reviews. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Ticket resale limitations; prohibition; exception. The request was put in minutes before. Sign up to receive our free weekly newsletter. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. and their online chat system is useless. The email made a vague reference to covid 19 but no definite reason was given. I own a venue. For more information about reviews on ConsumerAffairs.com please visit our You get an email when the tickets are sold, and then you either upload them or ship them. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! This changed due to Covid, but we did not get a refund because it was getting rescheduled. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. You advised that you arrived at 7:50 PM. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. 07-12-22 at 5:57 A.M. I asked to speak to the manager, told me there was no one above him. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Very deceptive and unfair marketing. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. No issues at all, would use them again. But, that won't happen with your company. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because We recommend the company for anyone looking for deals on concert tickets or shows in the United States. 100% buyer guarantee. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. We are filing fraud with the bank and reporting to the bbb. Ratings and Reviews 4.6 out of 5. BS. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. First time using Vivid Seats to get tickets. Disputed several times and no resolution till this day. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. greenthumb47 , 2022-08-02. The seller is not responsible for paying shipping fees. Don't EVER use vivid seats for any purchases. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Vivid Seats provided fraudulent tickets to me. 100% Buyer Guarantee is a complete falsity. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Sellers can choose the price for their tickets and modify them at any time. . Desired outcome: Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Ticket master from now on! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you make a last second purchase, you are putting yourself at risk. Desired outcome: Vivid seats is such a scam!!! If you have any questions about the refund process, feel free to reach out to our Customer Service. A. Amalia G. Today. I had a purchase trouble on Vividseats. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. I got nfl tickets from them that never arrived. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. New customers can take advantage of this exclusive discount offer! Lack of preparation and communication from the recruiter for each step of the process. 1,560 talking about this. Do not trust Vivid Seats!!!! As of Oct. 13th 6:38 pm I am unable to access my tickets. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. My credit card was charged $328.30 that day. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. One can only hope these ticket monopolies will be better regulated in the near future. I don't expect they are willing to give an apology. We're serious about getting you to the live events that you love. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . My experience is consistent with those reported on BBB. Avoid this site and their markup fees! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. On 02/16/2023, I bought two concert tickets. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Read full review of Vivid Seats and 1 comment. Despite very different reviews, the site is very popular not only in America but also abroad. If I purchase both sets, will the seats be together? 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. But, what I'm reviewing . From A to Z, Vivid Seats customer service is fantastic. How is one supposed to know that xfer Piggyback means your tickets aren't together? I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. You can count on usas our fans already know. They are efficient, professional and the price is always right. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I will always use vivid seats when getting my tickets. In one order, my tickets arrived via email within an hour or so. Desired outcome: Desired outcome: I've had the same issue though my costs aren't that high. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. All Rights Reserved. Tickets to Aint to Proud Stage Play in West Palm Beach. Not game day yet so have not opened app for seats. It told me the section of the tickets but not the exact seat numbers. We spent $700 and had our experience ruined for really no good reason. I just want the Tickets I spent over 2 thousand of my hard earned money on. Looking for the best way to buy and sell mobile tickets? When the tickets never came, I contacted Vivid repeatedly. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) 5 Weeks later changed their policy!!! Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Takes no accountability for a time glitch that had us go to a show at the wrong time. It went to automated system and never got a person to talk to. 1st time user. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Will my seats be side by side? Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I feel sorry for other customers who have lost a lot more money than we did. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Enjoy reading our tips and recommendations. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Vivid nor Ticketmaster seem to care about my issue. I was terrified that I would not receive my tickets. Called customer service and she said we have to fill out a form and wait. It goes against our guidelines to offer incentives for reviews. They deserve to go bankrupt as they cost me $800. I received an email a few days before the game to "Confirm my email". We apologize for the frustration you experienced. Very helpful indeed! Vivid Seats is an independently owned and operated online marketplace. He was very polite, professional, kind, and made the process very easy! They take your money, and you have no valid tickets. Customer identification can be provided if needed. These were special seats, including dinner and first 2 rows on the dirt. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Marvin J was a great help to me in getting my tickets when n the website wasn't working. When I went on their "live chat" to inquire, they didn't respond at first . Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I have read many many complaints about the 'fake' guarantees. We were also told that the tickets would show up within 48 hours on the event. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Phoney Company! This was an absolute nightmare. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
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