The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. Thanks so much for making these. The job description should have prepared you for the shifts you will be asked to work. Be specific, and be sure to keep the conversation positive. Full Suggested Answer & Detailed Response, Question 2, However, be sure to back up your reason for liking or not liking performance incentives. You will get the best work from me if I am being treated with respect and feel appreciated.". "I am prepared and committed to working the hours listed in the position's job description. 2023 PassMyInterview.com. I would love to work for a company with such a great reputation and ethical business practices. I have an interview today ill update you on how i do :). Q8. I applied online. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. Who has created the answers to the interview questions? I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. Focus on describing the positive reasons for wearing a uniform. Glassdoor users rated their interview experience at. 2. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Super nice interviewer and easy questions. Remember having related work experience will put you ahead of the competition. Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. Then once got through that stage. 9 answers. How to Answer: Why Do You Want to Work Here? Interview Questions. Easy Interview. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. "Yes, I do have a question. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. Honesty is incredibly important when working with cash transactions and valuable merchandise. I like to be pushed beyond my boundaries. Most people are enthused about being rewarded for their successes. The interview process was easy and enjoyable. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. Think about the constructive things your references have said about you in the past. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Asking the right questions and very brief. Have a question or concern? I would rate myself a 9 out of 10 as there is always room for improvement in any skill. Tell me about a time you worked in a team. FREE 30 days access to our BESTSELLING online Interview Training Course! How would you deal with a customer complaint in one of our stores whilst working for Waitrose? I gave two weeks' notice and left the company on good terms.". Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). Focus on being direct and honest, and explain why you left your last place of employment. Application form followed by basic aptitude test. The process took 3 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Felt like a formality rather than a real test of an interview. Full Suggested Answer & Detailed Response, Question 9, You had a group task to do, and then an individual interview with a manager. Waitrose is the one of the biggest Supermarket company in the UK. If you have examples of displays you have created, be sure to share that with the interviewer now. How would you deal with an angry or frustrated customer in store? Learn more here. Yes, I do have a couple of questions. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. ", "This job will fit perfectly surrounding my school schedule. Q6. I love your products, and your company culture seems great, too. What skills do you possess that you think would be an asset to our team? I was sick for two days, and a note from my doctor accompanied those. 11 years ago. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. Before your interview, research Waitrose's leadership style online. It is a definite plus if you have cheered on your competitors and helped them along the way. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I ended up winning 7 of the 12 contests! When responding, back up why you would like your requested salary based on your skills and experience. If you want to ace your upcoming interview, practice with our topical-based interview question sets. The interview process was easy and enjoyable. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. It's okay to discuss your hobbies and interests but keep it brief. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). So many notes already, would have went into this interview the wrong way. Can you give an example of where you showed leadership? The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It felt excellent to go above the call of duty that day.". If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". You can cancel anytime by contacting us via our contact page or email. I created a presentation and gave it to my manager, who took it to upper management. There were scenario based questions but with lots of others stemming off them. I applied online. I also appreciate that you allow yourself and your employees to be themselves while working as a team. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. I do my best always to be available and present when expected.". This website uses cookies so that we can provide you with the best user experience possible. Show the hiring manager that you value customer service and always put your customers' needs first. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. It will not look good for you if you say nothing will show up during your reference check and something does. Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. ", "I ensure that my customers' needs are met by actively listening to them and asking the right questions. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Tell me about a time you worked in a team. ", "I hope never to be late! To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. I understand that retail can be challenging because of the multiple personalities you are faced with daily. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. After this discusses hours I was available to work and when I could start. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. Wow, you give by far the best advice. They just asked you standard interview questions that you would know. It felt good to help, and I do not mind helping others when needed. I gave my two weeks' notice and left on good terms. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. The interviewer asks this question to see if your leadership style will work with the company culture. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. Hurts discussed many things in the video, but the most . Our Update History for Waitrose. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Salary questions can be a bit tricky. You are the tops! Had to do a task, too. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. No minimum term. Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". Many retail-based organizations require their employees to wear a uniform. Yes! Be sure to highlight your favorite and most challenging positions. I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. I have some photos on my phone of displays I created if you want to see them. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. If you have worked in another industry, describe your job's most challenging and favorite parts. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. Retail and customer service-based roles often require diplomacy when working with the public. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. This leadership style has been effective because the workforce is engaged and empowered to innovate. So there is no risk. ", "I value honesty, so if I saw a coworker stealing. I also appreciate your contribution to the communities in the UK and abroad. If the organization implemented the change, describe the results from that change. Walk the interviewer through your career history in retail. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. Full Suggested Answer & Detailed Response, Question 8, I was invited to a teams online call to talk with a manager, and basically have a virtual interview. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. I did not miss one work day last year or the year before. What is the interview process at Waitrose? I have a strong work ethic and moral compass and seek opportunities to help others. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You may or may not like performance incentives. "There are many aspects of the job description that are appealing. ", "Thank you for asking. I believe this will help my confidence grow and my sales skills as well.". Really welcoming and straightforward, the interviewer was friendly. Sick children, traffic, car breakdowns the list goes on. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. Waitrose Interview Questions. You want to be honest in your response without sounding needy. Be the first to find this interview helpful. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. I have solid references who will attest to that as well. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. Be sure you answer honestly, so your response aligns with your employer's. I offered to help her out to her car, and she gratefully accepted. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. If unsure of the best decision, I would ask my supervisor for clarification. Focus on describing what form of reliable transportation you will use to get to work if hired. They just asked you standard interview questions that you would know. If you have many unexcused absences, they may disqualify you as a viable candidate. ", "I have been in an unofficial leadership role for the past three years. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. ", "I am very comfortable working independently. They just asked you standard interview questions that you would know. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Discuss with the interviewer how you ensure that your customers receive the best service from you. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. No pressure at all. I interviewed at Waitrose in Jan 2023. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. What would you consider when dealing with them and why? I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. "I had zero unexcused absences last year. ", "I dislike working in an environment that is hostile and negative. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. When researching the company, you must have found several reasons why you want to work for them. I do not have a criminal record and have never even had a ticket or citation issued.". Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. It was fast and easy, asked several questions and had a group part before. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Full Suggested Answer & Detailed Response, Question 6, GET ALL 12 QUESTIONS AND UNIQUE ANSWERS TO THE WAITROSE INTERVIEW, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, At the same time, Waitrose provides an environment for professional growth and mentorship. Thank you for asking. Be thoughtful and draw upon the research you have done on the company. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. I am a social person and enjoy making my customers happy.". We were having some problems with theft because of it. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. ", "I left my last job because I was moving out of the area. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. I ask them if they have questions, I actively listen, and I am great at reading body language. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". "Last week, my manager had not completed the schedule for the following week. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture. Describe what you found during your research that excited you to work for Waitrose. Was given a task of creating meals for different people for differing occasions such as dinner parties. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". A job search isn't just a one-sided hunt. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Sent to your email inbox within seconds of your order being placed. QUESTION Waitrose has an exceptional reputation within the industry. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. "I have reliable transportation. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. 1 community answer was added by Lauren McCabe on October 31st, 2019. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. How would you manage food temperature in the freezers/ fridges? There were scenario based questions but with lots of others stemming off them. You want to focus on being positive in your response. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. We coach each other on sales techniques and share success stories. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this.